Putting all of the right resources together to resolve issues is the task. Working through incidents as quickly as possible is part of the job of the Technical Incident Manager, and we’re lucky to have a recent addition to the team in Kyle.

How is the training going a little more than six months into his new role?

“I am working with multiple senior team members and managers on the many facets of my role. The team is great at jumping in and providing guidance and instruction for any questions I have.”

Kyle comes to LMS after more than ten years as a network engineer and service delivery manager for Verizon and IBM. He has a rich history in tech, which will serve him well in the incident manager role. 

He works in the xiC “HUB” in Fort Lauderdale, part of the fast-paced operations team that monitors activity supporting the MedallionClass® app aboard the entire Princess Cruises fleet of ships.

What Is the Challenge of Technical Incident Manager? 

“Working with different issues, technology, and the multi-faceted functions we work on, on a daily basis. I also enjoyed going to the Terminal and working with the navigators, going on-ship while in port, and seeing the reason why we perform the processes we perform.”

He sees how it all makes sense after witnessing a smooth embarkation at the terminal on turnaround day. The scale of the operation is impressive to see in person. Getting that many guests through check-in, on board, and into their staterooms quickly takes a lot of coordination and technology.

Kyle is originally from New York, but he and his family have called South Florida home for most of his life. When he’s not working, he enjoys restaurants, music, movies, and time with his family. He’s also into keeping up with tech trends and working on the house and car.

After years in network engineering and management for large companies, switching to a position next to Port Everglades is working. We’re glad to have him and wish him the best in the new role.