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Web Developer

Orlando, FL

LMS/GEM, an established technology solutions company, based in Orlando, Florida, seeks a part-time Web Developer to support our continued growth. We are looking for a passionate individual who is unafraid of taking intelligent risks and is ready to be a catalyst for change. Our team members make a direct contribution to the success of our products and services daily. The culture we’ve created supports every individual’s ideas and thoughts; your voice matters to us.

The right candidate is a capable developer looking to use their experience to impact next-generation software, supporting a long-term partnership with one of the world’s top travel, tourism, and hospitality industry leaders.

As our Web Developer, you will be part of a dynamic team and play a visible role in developing and directing software as you cross-collaborate with other industry-leading project partners. 

LMS/GEM supports several Fortune 500 company partners with state-of-the-art facilities and a talented team of professionals. As a Web Developer, you will have limitless potential to thrive professionally and personally.

The hired candidate will work remotely for up to 25 hours a week and will be considered for a salaried, full-time opportunity if exceptional skills and talent are demonstrated.
 

Qualifications:

• 1-2 years of professional experience in React or AngularJS with a strong foundation in Node.JS
• Working knowledge of Git, Docker, Maven  
• Practical experience in building and consuming RESTful API
• Robust architecture, critical thinking, debugging, testing, data analysis, and problem-solving abilities
• Knowledge of the following will provide a competitive advantage against other Junior Engineer candidates: Agile Development, Atlassian, Jira, Bitbucket, and Clarizen environments 

Responsibilities:

• Work with stakeholders to identify opportunities for leveraging company data to drive business solutions
• Provide a logical framework to support conclusions and ideas
• Work in databases (RDBMS and NoSQL), connecting multiple endpoints and knowledge of the lower-level workings
• Manage version control with Git and GitHub
• Work closely with product management and leadership teams to define and refine feature specifications

Our target compensation is up to $40/hour based on skills and experience. 

Thank you for your time, and we look forward to you joining our LMS/GEM team!  

We are an EOE company and embrace diversity within our workplace.

Technical Operations Specialist - Second Shift

Fort Lauderdale, FL

LMS/GEM, a fast-growing firm with a dynamic, independent, entrepreneurial culture, is actively recruiting team members to support a Global Cruise Operator. Our organization is a tangible category disrupter, building, activating, and managing the single most impactful industry innovation the cruise industry has ever experienced. You will have access to top-tier technology, gain valuable insight from top SMEs across global resources, and receive the opportunity to learn, grow, advance, and EARN.

If you are working for a big-box retailer in an associate guest service, customer service, or service center role, you will have the opportunity to leverage that hands-on experience, regardless of how much or little experience you may have, and gain the ability to step up to the top of the technology "food" chain. This is an amazing opportunity for anyone who wants to step away from a "temporary" grind and step into an exciting adventure that will propel their career forward. 

We share a common vision of success fostered by excellent training, constant feedback, and two-way communication centered on supporting individual team members' growth and development. 

Opportunities continue to emerge to support new and varied initiatives. The work will excite, challenge, and engage you. Our team culture is contagious, infectious, and incredibly supportive. The journey and experience are bar none.

Experience matters - attitude matters more. Our team comes from all walks of life and backgrounds. Apply, listen to the stories of current team members, and find out for yourself. 

The pace is fast, the tasks are significant, and the rewards are aggressive. Our team strength is our culture. We share a commitment to excellence. We are a supportive, encouraging, passionate group of smart and happy entrepreneurs who empower our team to make a real difference in each other's lives daily. 

Our operations center is located in the heart of Port Everglades, Fort Lauderdale, in a brand-new state-of-the-art HQ where we manage our global support and deployment efforts.

Our team collectively provides support around the clock across multiple global time zones, 24/7, 365. We are actively hiring for placement for the second shift, Friday - Monday, 9-hour shifts with a 4-day work week and three consecutive days off. 

Qualifications

• Exceptional communications - spoken, written, active listening, and general body language
• Outstanding critical thinking abilities
• Experience with project management software, i.e., Jira and Confluence
• Curious, polite, professional, and engaging interpersonal skills
• PMP Certification is a plus but not required

Responsibilities

• Assist with system performance, monitoring, and analysis
• Maintain records, utilizing best-in-class tools
• Provide project solutions supporting onboard and onshore teams
• Responsible for the oversight of critical incidents and major system escalations from initiation to resolution
• Provide troubleshooting support and failure analysis when necessary
• Conduct workflow analysis
• Assist leadership as required
• Contribute to long-term operational strategy and road maps

The target compensation is $70k based on skills and experience. 

LMS/GEM rewards hard work and invests in our team.

On your first day:

You will be eligible to participate in our company-sponsored plans:

• Medical
• Vision
• Dental
• Life Insurance
• Short-term disability

Additional benefits include:

• A tax-deferred 401k investment savings plan, with a company match of up to 4%, eligibility at 90-days
• Bonus program paid quarterly

Apply today and be considered for a role with a global industry leader and a fantastic opportunity to achieve great success.

Thank you for your time, and we look forward to you joining our LMS/GEM team!

Medallion Class News:

https://www.princess.com/ships-and-experience/ocean-medallion/ 

https://www.ship-technology.com/features/princess-cruises-oceanmedallion-aces-contactless-cruising 

We are an EOE company and embrace diversity within our workplace.

Technical Operations Analyst

Fort Lauderdale, FL

Are you comfortable and confident in:

• being in front of high-level stakeholders?
• being a representative of the world's largest cruise company?
• interacting with an international team of subject matter experts?

LMS is a 27-year-old company based in Orlando, Florida. This position supports our Guest Experience Maximization (GEM) operations in Fort Lauderdale, Florida. GEM has been a leading partner of the Carnival Corporation OCEAN Medallion Project since its inception in 2016. The GEM team is responsible for monitoring hardware and software and conducting tests to ensure the functionality required to support OCEAN Medallion Project.

Collectively, our team supports the technology and work efforts required to provide the best experience possible to Carnival Corporation’s guests. The Experience Intelligence team’s primary challenge is to build and maintain a comprehensive understanding of the data being produced by all GXI products and experiences and curate it appropriately to serve many different goals, including visualizations for Carnival and Princess leadership as well as integrations with new products in development at the GXI.

The preferred candidate will work on-site; however, a hybrid work arrangement remote/onsite may be possible.

Qualifications:

• Proficient in SQL, JavaScript, and Excel
• 2+ years of experience in a technical role working with data analysis and/or incident management
• Experience with project management software, i.e., Jira and Confluence
• Fundamental understanding of how to analyze large datasets, curate them to fit business needs, and visualize them across a variety of different platforms
• Associate’s degree in a technical field or professional certifications in relevant technologies, preferred but not required
• Experience in the following is a plus but not required:
  - Visualization tools such as PowerBI and/or Tableau
  - CSS/HTML/Node/React
• Attention to detail, ownership, and drive to provide high-quality, fully validated work
• Critical thinking and the ability to solve complex technical issues
• Strong communication skills, including spoken, written, and active listening

Responsibilities:

• Investigates data to find discrepancies, patterns, and trends (primarily through writing SQL queries)
• Working independently and also collaboratively with the rest of the Experience Intelligence team and other teams within GXI to implement and evaluate improvements
• Taking strategic direction and using it to inform technical implementation
• Accessing raw data and working with developers of other products to form a solid and comprehensive understanding of what each relevant datapoint means
• Manipulate and analyze data through SQL scripting or programming for auditing and validation
• Improve the guest experience onboard Princess Cruise Line ships related to the OCEAN Medallion program by implementing goal-oriented data solutions
• Determine priority for handling situations submitted for action, depending on guest impact, the urgency of the situation, and company & partner’s policy

The target salary range is $65k - $75k based on skills and experience. 

LMS/GEM rewards hard work and invests in our team.

On your first day:

You will be eligible to participate in our company-sponsored plans:

• Medical
• Vision
• Dental
• Life Insurance
• Short-term disability

Additional benefits include:

• A tax-deferred 401k investment savings plan, with a company match of up to 4%, eligibility at 90-days
• Bonus program paid quarterly

Apply today and be considered for a role with a global industry leader and a fantastic opportunity to achieve great success.

Thank you for your time, and we look forward to you joining our LMS/GEM team!

Medallion Class News:

https://www.princess.com/ships-and-experience/ocean-medallion/

https://www.ship-technology.com/features/princess-cruises-oceanmedallion-aces-contactless-cruising

We are an EOE company and embrace diversity within our workplace.