Change Coordinator
Fort Lauderdale, FL
LMS/GEM, a fast-growing firm with a dynamic, independent, entrepreneurial culture, is actively recruiting team members to support a Global Cruise Operator. Our organization is a tangible category disrupter, building, activating, and managing the single most impactful industry innovation the cruise industry has ever experienced. You will have access to top-tier technology, gain valuable insight from top SMEs across global resources, and receive the opportunity to learn, grow, advance, and EARN.
We share a common vision of success fostered by excellent training, constant feedback, and two-way communication centered on supporting individual team members' growth and development.
Opportunities continue to emerge to support new and varied initiatives. The work will excite, challenge, and engage you. Our team culture is contagious, infectious, and incredibly supportive. The journey and experience are bar none.
Experience matters - attitude matters more. Our team comes from all walks of life and backgrounds. Apply, listen to the stories of current team members, and find out for yourself.
The pace is fast, the tasks are significant, and the rewards are aggressive. Our team strength is our culture. We share a commitment to excellence. We are a supportive, encouraging, passionate group of smart and happy entrepreneurs who empower our team to make a real difference in each other's lives daily.
Our operations center is located in the heart of Port Everglades, Fort Lauderdale, in a brand-new state-of-the-art HQ where we manage our global support and deployment efforts.
Our team collectively provides support around the clock across multiple global time zones, 24/7, 365. We are actively hiring for placement for the first shift, Tuesday through Saturday.
Qualifications:
- Bachelor’s Degree in Business, Hospitality, or similar degree/experience
- 1 year of project management and/or ITIL process (incident, change, problem management) experience
- Knowledgeable in technical and functional discussions and resolution
- Exceptional communications, including spoken, written, active listening, and general body language
- Outstanding critical thinking and problem-solving abilities
- Exceptional organization and time-management skills
- Curious, polite, professional, and engaging interpersonal skills
Responsibilities:
- Initiate and facilitate change requests for the entire Ocean Program in collaboration with different partners/vendors
- Collecting data on all changes, including any Incidents arising from change and preventative measures taken to prevent recurrence and whether the change was successful or was canceled
- Schedule and participate in regular change management meetings to discuss, assign and approve changes
- Ensure that the change request has reached the necessary standard of readiness to warrant a decision by the Change and Problem Manager
- Support the collection of the necessary information and engage with appropriate teams before the change request is submitted for approval
- Support the development of an effective change management strategy based on a situational awareness of the details
- Track implementation progress and report findings back to management
- Support and assist with change requests with requirements for support teams
- Initiate the process of gathering and sorting through incidents and defects that interrupt the guest experience
- Maintain an overview of the problem queue by documenting the status update style
- Collaborate with the incident management team and management to analyze incident records to identify repeat incidents
The target compensation is $60k based on skills and experience.
LMS/GEM rewards hard work and invests in our team.
On your first day:
You will be eligible to participate in our company-sponsored plans:
- Medical
- Vision
- Dental
- Life Insurance
- Short-term disability
Additional benefits include:
- A tax-deferred 401k investment savings plan, with a company match of up to 4%, eligibility at 90-days
- Bonus program paid quarterly
Apply today and be considered for a role with a global industry leader and a fantastic opportunity to achieve great success.
Thank you for your time, and we look forward to you joining our LMS/GEM team!
Medallion Class News:
https://www.princess.com/ships-and-experience/ocean-medallion/
https://www.ship-technology.com/features/princess-cruises-oceanmedallion-aces-contactless-cruising
We are an EOE company and embrace diversity within our workplace.