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Change Coordinator

Fort Lauderdale, FL

LMS/GEM, a fast-growing firm with a dynamic, independent, entrepreneurial culture, is actively recruiting team members to support a Global Cruise Operator. Our organization is a tangible category disrupter, building, activating, and managing the single most impactful industry innovation the cruise industry has ever experienced. You will have access to top-tier technology, gain valuable insight from top SMEs across global resources, and receive the opportunity to learn, grow, advance, and EARN.

We share a common vision of success fostered by excellent training, constant feedback, and two-way communication centered on supporting individual team members' growth and development. 

Opportunities continue to emerge to support new and varied initiatives. The work will excite, challenge, and engage you. Our team culture is contagious, infectious, and incredibly supportive. The journey and experience are bar none.

Experience matters - attitude matters more. Our team comes from all walks of life and backgrounds. Apply, listen to the stories of current team members, and find out for yourself. 

The pace is fast, the tasks are significant, and the rewards are aggressive. Our team strength is our culture. We share a commitment to excellence. We are a supportive, encouraging, passionate group of smart and happy entrepreneurs who empower our team to make a real difference in each other's lives daily. 

Our operations center is located in the heart of Port Everglades, Fort Lauderdale, in a brand-new state-of-the-art HQ where we manage our global support and deployment efforts.

Our team collectively provides support around the clock across multiple global time zones, 24/7, 365. We are actively hiring for placement for the first shift, Tuesday through Saturday.

Qualifications:

• Bachelor’s Degree in Business, Hospitality, or similar degree/experience
• 1 year of project management and/or ITIL process (incident, change, problem management) experience
• Knowledgeable in technical and functional discussions and resolution
• Exceptional communications, including spoken, written, active listening, and general body language
• Outstanding critical thinking and problem-solving abilities
• Exceptional organization and time-management skills
• Curious, polite, professional, and engaging interpersonal skills

Responsibilities:

• Initiate and facilitate change requests for the entire Ocean Program in collaboration with different partners/vendors
• Collecting data on all changes, including any Incidents arising from change and preventative measures taken to prevent recurrence and whether the change was successful or was canceled
• Schedule and participate in regular change management meetings to discuss, assign and approve changes
• Ensure that the change request has reached the necessary standard of readiness to warrant a decision by the Change and Problem Manager
• Support the collection of the necessary information and engage with appropriate teams before the change request is submitted for approval
• Support the development of an effective change management strategy based on a situational awareness of the details
• Track implementation progress and report findings back to management
• Support and assist with change requests with requirements for support teams
• Initiate the process of gathering and sorting through incidents and defects that interrupt the guest experience
• Maintain an overview of the problem queue by documenting the status update style
• Collaborate with the incident management team and management to analyze incident records to identify repeat incidents

The target compensation is $60k based on skills and experience. 

LMS/GEM rewards hard work and invests in our team. 

On your first day: 

You will be eligible to participate in our company-sponsored plans:  

• Medical  
• Vision 
• Dental 
• Life Insurance 
• Short-term disability  

 Additional benefits include: 

• A tax-deferred 401k investment savings plan, with a company match of up to 4%, eligibility at 90-days 
• Bonus program paid quarterly 

Apply today and be considered for a role with a global industry leader and a fantastic opportunity to achieve great success. 

Thank you for your time, and we look forward to you joining our LMS/GEM team!  

Medallion Class News: 

https://www.princess.com/ships-and-experience/ocean-medallion/ 

https://www.ship-technology.com/features/princess-cruises-oceanmedallion-aces-contactless-cruising  

We are an EOE company and embrace diversity within our workplace.

DevOps Engineer - Second Shift

Fort Lauderdale, FL

We seek problem-solvers and industry disruptors who thrive on cross-collaboration and enjoy multitasking within an ever-changing, fast-paced environment.
 

LMS is a 27-year brand, and this position supports our Guest Experience Maximization (GEM) operations in Fort Lauderdale, Florida. The GEM team supports the technology and innovation efforts of Carnival Corporations’ OceanMedallion, a wearable electronic device that enhances each guest experience. Our team monitors hardware and software while conducting tests to ensure the entire OceanMedallion experience is as expected.
 

Our DevOps Engineers come from various backgrounds, including systems engineering, software development, and enterprise administration. Our team achieves this by automating manual processes, embracing continuous integration and deployment in delivery pipelines, and improving the overall software development life cycle.
 

This role requires a technical skillset with extensive experience in scripting and maintaining build environments. The ideal candidate has a broad understanding of Docker and Terraform and has significant experience working with development teams to deploy and support cloud-based applications.
 

Our team collectively provides support around the clock across multiple global time zones, 24/7, 365. We are actively hiring for immediate placement for the following shift: Second Shift - Tuesday through Saturday.
 

Qualifications

• Advanced levels of experience and/or certifications in the following systems and applications such as:
• AWS
• VMware
• Jenkins
• Redhat
• Ansible
• Kubernetes
• Docker
• BitBucket
• Confluence

Good to have

• Python
• Microsoft Azure
• Database(Oracle, Couchbase)
• Kafka
• Postman(RESTful API)

Preferred Education & Experience

• Bachelor's of Science in Computer Science, Computer Engineering, Information Systems, or a similar degree
• 2- 3 years in a DevOps or Full Stack Development role
• Outstanding critical thinking abilities and interpersonal communication skills
• Experience with project management software, i.e., Jira and Confluence
• Understands the DevOps CI/CD pipeline
• Familiar with Windows and Linux operating systems

Responsibilities

• Design and implement fully automated enterprise pipelines using a suite of DevSecOps tools: Azure, Terraform, Hashicorp Vault, AKS, Github, AWS
• Maintain and operate services and resources within multiple Cloud Service Provider environments.
• Provide installation and configuration of operations and maintenance of systems, as well as related infrastructure for assigned development commitments
• Work with developers, designers, and architects to ensure configuration and custom components meet application requirements and performance goals
• Daily monitor server resources and verification of software throughout each development cycle
• Respond to alarms set off by key processes and application logs
• Fix any defects and performance problems discovered during testing 
• Should know how to use PagerDuty and ServiceNow.

The target salary range is up to $90k based on skills and experience.
 

LMS/GEM rewards hard work and invests in our team. 

On your first day: 

You will be eligible to participate in our company-sponsored plans:  

• Medical  
• Vision 
• Dental 
• Life Insurance 
• Short-term disability  

Additional benefits include: 

• A tax-deferred 401k investment savings plan, with a company match of up to 4%, eligibility at 90-days 
• Bonus program paid quarterly
   

Apply today and be considered for a role with a global industry leader and a fantastic opportunity to achieve great success. 

Thank you for your time, and we look forward to you joining our LMS/GEM team!  

Medallion Class News: 

https://www.princess.com/ships-and-experience/ocean-medallion/ 

https://www.ship-technology.com/features/princess-cruises-oceanmedallion-aces-contactless-cruising  

We are an EOE company and embrace diversity within our workplace.

Human Resources Coordinator

Orlando, FL

Our team continues to achieve and earn in our 27-year history as LMS, List Management Services, Inc. We are recruiting to build our team and position ourselves for growth.

In this role, the Human Resources Coordinator will administer company-wide initiatives while delivering on goals and objectives that support our company culture. Core duties and responsibilities will focus on recruiting initiatives, placing job ads, scheduling and conducting interviews, and helping new employees integrate into our company. This role is a “Swiss army knife” position where various tasks, new responsibilities, and opportunities should be anticipated and sometimes expected daily.  We are seeking an individual who embraces change and “leans forward” to accept challenges and responsibilities. 

 Responsibilities 

• Works directly with hiring managers to ascertain skills and qualifications needed, via a job requisition, to source and identify qualified applicants for open positions  
• Reviews and screens job applicants as the initial point of contact for employment inquiries, managing the “front end” of the recruiting process
• Makes recommendations for the advancement of applicants based on skillset and fit for the role
• Maintains regular contact with candidates in the process 
• Supports the development and maintenance of LMS/GEM recruitment programs
• Research and recommend new sources for recruiting, inclusive of developing networks to source passive candidates 
• Tracks the analytics via reports mined from recruiting software, identifying applicant engagement against job postings, views/applicants/candidates to formal offer and hire
• Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
• To act as an emissary for the brand, LMS/GEM that supports a commentary of a desirable place to work
• Assists in the maintenance of human resources and employee information and  records
• Ensure that LMS/GEM is correctly branded and represented on hiring sites such as Glassdoor, LinkedIn, and Indeed
• Onboarding new hires, ensuring all required documentation and technology setup is completed
• Assist in NEO – New Employee Orientation 
• Responsible for distribution/shipping all “swag” for new hires and, as requested 
• Manage all office administrative activities, including FedEx deliveries and shipments, ordering of office supplies, and maintenance of office equipment as required to support office operations
• Coordinate and plan social events both in-person and remotely
• Birthday Cards – digital engagement to all team members and contractors to receive a birthday greeting 
• Ongoing support of initiatives such as the work anniversary recognition program and activities designed to keep a remote global workforce connected 
• Updating and creating organizational charts

Required Skills/Experience

The person who will fill this role is a self-starter, capable of being productive in a fast-moving virtual office environment with the following qualifications and desired skills:

• Bachelor’s degree in business, human resources, psychology, or a related field or equivalent experience 
• One to three years of human resources or related experience
• Experience with HRIS or database and recruitment software 
• Commitment to confidentiality required
• Extremely detail-oriented
• General knowledge of employment laws and practices or willingness to obtain this knowledge and stay current
• Ability to work independently and as part of a team in a fast-moving, virtual work environment
• Strong organizational skills and time management skills, including the ability to handle multiple tasks and meet deadlines consistently
• Must have access to reliable, high-speed internet 
• Demonstrated proficiency with Microsoft Office Suite
• Cloud file-sharing or collaborative software
• Video conferencing software, Zoom
• Google applications

The salary range is up to $45k based on skills and experience.

LMS rewards hard work and invests in our team.

On your first day:

• Eligible to participate in our company-sponsored medical plans 
• Medical 
• Vision
• Dental
• Life Insurance
• Short-term disability 

Additional benefits include:

• A tax-deferred 401k investment savings plan, with a company match of up to 4%, eligibility at 90-days
• Bonus program paid quarterly

Apply today and be considered for a role with a global industry leader and a fantastic opportunity to achieve great success.

Thank you for your time, and we look forward to you joining our LMS family! 

We are an EOE company and embrace diversity within our workplace.