Tatiana Change and Problem Manager

Few people could take on the Change and Problem Manager position for a global cruise ship fleet with such a positive attitude.

Tatiana has been with LMS since 2019 and is the OceanMedallion™ change and problem manager. As the title sounds, the position is one of constant adjustments. With a fleet of 15 ships, changes and problems are continual.

Change and Problem Manager

“I manage all aspects of IT changes for the Princess Cruise fleet,” she explains of change management. “I assess the impact and risk of changes, coordinate with dependent teams or shipboard members, and approve accordingly.”

The problem manager is the other side of the role. She never knows when or where an issue will occur but must be ready for anything to protect the guest experience.

“I work with our partner vendors to research the root cause of incidents, make short-term solutions, and track the progress of final long-term solutions.”


She works at the xiC (The HUB Office) in Fort Lauderdale with the technology team to resolve issues and has learned a lot about what makes the cruise experience a happy one for guests. She continues studying on her own time, taking computer networking courses.

“The most enjoyable part is that there’s always something new to learn. I truly have learned so much while working in this organization, and I look forward to enhancing my knowledge in the IT world even more.”

Fort Lauderdale is growing quickly, and there’s a lot to do so close to Miami and the surrounding areas. The beaches are incredible, and the HUB office is next to Port Everglades, the third busiest cruise port in the world, serving more than 3.5 million passengers each year.

Tatiana lived in Miami before moving to Ft. Lauderdale and envisions a long-term goal of taking a trip around Spain. She is very close with her parents and two sisters, and time on the beach is naturally a favorite hangout.

“I love spending time with my family and friends. Beach days are common since we’re located so close to the beach. With our relocation to Fort Lauderdale, I’ve spent a lot of time exploring the city and finding new restaurants or activities.”