08/15/22
Getting to know your customers better means knowing what makes them different. Effective CRM strategy requires segmentation to create distinct groups from a pool with similar ...
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07/07/22
In a world of big experiences, failure is not an option. XOps economizes technology for a reliable, repeatable, and secure ...
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10/28/21
Breast cancer screening may not always tell the whole story, but it is a whole lot better than hoping for a happy ...
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10/13/21
There’s nothing like autumn, regardless of where you are. The sun drops low in the sky and the falling leaves add an earthy essence. The colors add a texture to the landscape you only get once a ...
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07/27/21
Apps, powered by machine learning and Big Data analysis, can be used to truly enhance the guest experience. Apps are a valuable tool in the guest experience. ...
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07/19/21
it’s difficult to remember complicated passwords. In response, websites and applications mandate increasingly convoluted password requirements, which makes them harder to remember. So what’s a ...
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07/12/21
Brick and mortar retailers must evolve to keep up with customer expectations, and one pathway to success is by blending the best of online convenience with quality in-person retail ...
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06/16/21
A problem solved for one guest today can be another incremental step toward experiences that everyone can enjoy. It’s part of a virtuous cycle that leads to more successful, appealing, and ...
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05/18/21
Guests want to know that they matter. Maximizing the guest experience creates lifelong customers and brand ambassadors who will return time and ...
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05/11/21
Successful brands continually focus on eliminating pain points, streamlining processes, and engaging with guests in simple, personalized ...
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04/23/21
Human-centered design starts with learning directly from the stakeholders who the product or project will serve. Designers must come to understand them deeply in order to address their ...
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04/06/21
COVID-19 has been an object lesson in the complexity of quickly meeting the medical needs of millions of people. The lessons learned are extremely important as the COVID-19 pandemic will not be the ...
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