Tag: Customer Experience

getting to know your customers

08/15/22

Getting to Know Your Customers Better Means Knowing What Makes Them Different

Getting to know your customers better means knowing what makes them different. Effective CRM strategy requires segmentation to create distinct groups from a pool with similar ...

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XOps economizes technology

07/07/22

XOps Economizes Technology For a Reliable, Repeatable, and Secure Experience

In a world of big experiences, failure is not an option. XOps economizes technology for a reliable, repeatable, and secure ...

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Breast cancer screening

10/28/21

Breast Cancer Awareness at Core of LMS and Hologic Partnership

Breast cancer screening may not always tell the whole story, but it is a whole lot better than hoping for a happy ...

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Autumn with Wandry

10/13/21

Use the Wandry App to Find Your Autumn Destinations

There’s nothing like autumn, regardless of where you are. The sun drops low in the sky and the falling leaves add an earthy essence. The colors add a texture to the landscape you only get once a ...

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Travel Apps

07/27/21

The Journey to those Perfect Travel Apps

Apps, powered by machine learning and Big Data analysis, can be used to truly enhance the guest experience. Apps are a valuable tool in the guest experience. ...

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Security and the user experience

07/19/21

Security by Design and Better User Experiences

it’s difficult to remember complicated passwords. In response, websites and applications mandate increasingly convoluted password requirements, which makes them harder to remember. So what’s a ...

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Customer Experience

07/12/21

Customer Experience in a Post-Pandemic World

Brick and mortar retailers must evolve to keep up with customer expectations, and one pathway to success is by blending the best of online convenience with quality in-person retail ...

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Guest Experiences

06/16/21

Building Better Guest Experiences by Design

A problem solved for one guest today can be another incremental step toward experiences that everyone can enjoy. It’s part of a virtuous cycle that leads to more successful, appealing, and ...

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Thinking Like a Hospitality Expert

05/18/21

A Hospitality Expert Mindset & Enhancing the Guest Experience

Guests want to know that they matter. Maximizing the guest experience creates lifelong customers and brand ambassadors who will return time and ...

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Gamification done right

05/11/21

Gamification Can Level Up Your Customer Experience

Successful brands continually focus on eliminating pain points, streamlining processes, and engaging with guests in simple, personalized ...

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Human-Centered Design Approach

04/23/21

Understanding the Human-Centered Design Approach

Human-centered design starts with learning directly from the stakeholders who the product or project will serve. Designers must come to understand them deeply in order to address their ...

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The Vaccine Experience

04/06/21

The Vaccine Experience: Building it Better

COVID-19 has been an object lesson in the complexity of quickly meeting the medical needs of millions of people. The lessons learned are extremely important as the COVID-19 pandemic will not be the ...

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