05/18/21
A Hospitality Expert Mindset & Enhancing the Guest Experience
Guests want to know that they matter. Maximizing the guest experience creates lifelong customers and brand ambassadors who will return time and ...
READ STORY05/18/21
Guests want to know that they matter. Maximizing the guest experience creates lifelong customers and brand ambassadors who will return time and ...
READ STORY05/11/21
Successful brands continually focus on eliminating pain points, streamlining processes, and engaging with guests in simple, personalized ...
READ STORY04/23/21
Human-centered design starts with learning directly from the stakeholders who the product or project will serve. Designers must come to understand them deeply in order to address their ...
READ STORY04/06/21
COVID-19 has been an object lesson in the complexity of quickly meeting the medical needs of millions of people. The lessons learned are extremely important as the COVID-19 pandemic will not be the ...
READ STORY03/25/21
The details matter when building trust. Fine-tuning the technology, communication methods and digital brand created online can make a huge difference between a company and their ...
READ STORY03/25/21
Different points to diagnose the patient experience include Interactions with healthcare providers, access to information, wait times, and ...
READ STORY01/21/21
The medical industry, like many others, had to quickly change several of its normal ways of operating once COVID-19 transformed the world as we knew it. With delivery services and e-commerce options, ...
READ STORY01/11/21
What do drive-in movies, grocery deliveries, and puzzles have in common? They all have made a major comeback in 2020. The world has recently seen a major resurgence in a few vintage trends that fall ...
READ STORY01/02/21
The hospitality industry had to quickly adapt to the changes initiated by the COVID-19 pandemic. These changes also served as a catalyst to some truly amazing technology trends that are here to ...
READ STORY12/17/20
In customer-facing industries like hospitality, tourism, and retail, quality service is expected. Poor service is often the reason customers don’t return. In the reverse, when the service exceeds ...
READ STORY12/17/20
The worldwide pandemic has had a major effect on almost everyone. Aside from the fear of the virus, the biggest challenge for many has been missing friends and family and the ability to gather to ...
READ STORY11/23/20
Modern customers require more than cookie-cutter services and experiences. They want personalized, even magical experiences from companies, whatever the industry. And the bottom line is they want it ...
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