Tag: Customer Experience

Thinking Like a Hospitality Expert

05/18/21

A Hospitality Expert Mindset & Enhancing the Guest Experience

Guests want to know that they matter. Maximizing the guest experience creates lifelong customers and brand ambassadors who will return time and ...

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Gamification done right

05/11/21

Gamification Can Level Up Your Customer Experience

Successful brands continually focus on eliminating pain points, streamlining processes, and engaging with guests in simple, personalized ...

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Human-Centered Design Approach

04/23/21

Understanding the Human-Centered Design Approach

Human-centered design starts with learning directly from the stakeholders who the product or project will serve. Designers must come to understand them deeply in order to address their ...

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The Vaccine Experience

04/06/21

The Vaccine Experience: Building it Better

COVID-19 has been an object lesson in the complexity of quickly meeting the medical needs of millions of people. The lessons learned are extremely important as the COVID-19 pandemic will not be the ...

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Customer Trust: 3 Ways to Build it through Technology

03/25/21

Customer Trust: 3 Ways to Build it through Technology

The details matter when building trust. Fine-tuning the technology, communication methods and digital brand created online can make a huge difference between a company and their ...

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Diagnosing the Patient Experience

03/25/21

The Patient Experience: Diagnosing the Experience

Different points to diagnose the patient experience include Interactions with healthcare providers, access to information, wait times, and ...

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Enhanced Patient Experience in the Medical Industry

01/21/21

Enhanced Patient Experience in the Medical Industry

The medical industry, like many others, had to quickly change several of its normal ways of operating once COVID-19 transformed the world as we knew it. With delivery services and e-commerce options, ...

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Vintage Trends

01/11/21

Vintage Trends See a Resurgence with New Technologies

What do drive-in movies, grocery deliveries, and puzzles have in common? They all have made a major comeback in 2020. The world has recently seen a major resurgence in a few vintage trends that fall ...

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Technology Trends That Will Change the Hotel Industry

01/02/21

Technology Trends That Will Change the Hotel Industry

The hospitality industry had to quickly adapt to the changes initiated by the COVID-19 pandemic. These changes also served as a catalyst to some truly amazing technology trends that are here to ...

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promising secure data

12/17/20

A Guest Experience Starts with Promising Secure Data

In customer-facing industries like hospitality, tourism, and retail, quality service is expected. Poor service is often the reason customers don’t return. In the reverse, when the service exceeds ...

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Technology Trends to Embrace this Holiday Season

12/17/20

Technology Trends to Embrace This Holiday Season

The worldwide pandemic has had a major effect on almost everyone. Aside from the fear of the virus, the biggest challenge for many has been missing friends and family and the ability to gather to ...

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Living in a World of Microseconds

11/23/20

Living in a World of Microseconds

Modern customers require more than cookie-cutter services and experiences. They want personalized, even magical experiences from companies, whatever the industry. And the bottom line is they want it ...

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