Archive for May 2018

A Guiding Hand: The Virtual Concierge Effect in Tourism

Personal touch matters in the tourism industry, whether at the biggest resort or the smallest boutique hotel. In the online age, though, the personal touch means embracing data science and machine learning to provide travelers with customized service. What is a Virtual Concierge? Writing in Retail Dive, Rakin Azfar reported that research shows a growing…

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Data: It’s What’s for Dinner

Hyper-personalizing Food Offerings in the Hospitality Industry As far as the hospitality industry is concerned, there are no picky eaters. Instead, they entertain guests with a wide spectrum of tastes and dietary requirements to accommodate. There are vegans. Vegetarians. Flexitarians. People with religious and ethically based dietary requirements. Some suffer from gluten intolerance, allergies, and…

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