07/12/21
Customer Experience in a Post-Pandemic World
Brick and mortar retailers must evolve to keep up with customer expectations, and one pathway to success is by blending the best of online convenience with quality in-person retail ...
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02/26/21
Reviving the Tourism and Travel Industries through Contact Tracing
As the coronavirus became widely spread in early 2020, the travel industry was the first to get hit. With many of the initial cases being spread due to travelers from foreign countries, the ...
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12/17/20
A Guest Experience Starts with Promising Secure Data
In customer-facing industries like hospitality, tourism, and retail, quality service is expected. Poor service is often the reason customers don’t return. In the reverse, when the service exceeds ...
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11/23/20
Living in a World of Microseconds
Modern customers require more than cookie-cutter services and experiences. They want personalized, even magical experiences from companies, whatever the industry. And the bottom line is they want it ...
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10/20/20
Preparing for a Challenging Holiday Shopping Season
This has been an unparalleled year for online shopping, but what will e-commerce look like during the 2020 holiday season due to the COVID-19 ...
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09/16/20
Machine Learning and How it Helps Businesses Succeed
Machine learning is an invaluable tool for businesses to find ways to serve their customers better, and identify areas where their teams can be better utilized. As we continue to look forward to the ...
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09/10/20
Use CRM Data to Understand the Customer Journey and Increase Sales
Looking to understand the journey of your customer better, and potentially increase your sales in the process? Your CRM data is a valuable asset when seeking to accomplish both. ...
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08/31/20
Infographic: The Benefits of Data Visualization
Our brains respond to visuals better than any other type of information. With our brains so attuned to processing visuals, how can you employ Data Visualization to enhance your ability to transfer ...
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08/26/20
Using Data Visualizations to Inform Experience Design
To remain competitive, companies of any industry must understand the importance of creating innovative user-centered experiences. One tool available when participating in the experience design ...
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08/07/20
Protect Yourself: Clean Data Means Better Decisions
No matter how detailed, information is useless if it can’t be properly processed due to bad data hygiene. When using big data, in fact, keeping it clean is just as important, if not more so, than ...
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01/01/19
Why We Need Data Science in the Guest Experience
Data science is blowing up old models of doing business as visionary organizations put the pieces back together in innovative ways. Whether large or small, companies can face Big Data problems ...
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