Tag: Data

Security and the user experience

07/19/21

Security by Design and Better User Experiences

it’s difficult to remember complicated passwords. In response, websites and applications mandate increasingly convoluted password requirements, which makes them harder to remember. So what’s a ...

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Customer Experience

07/12/21

Customer Experience in a Post-Pandemic World

Brick and mortar retailers must evolve to keep up with customer expectations, and one pathway to success is by blending the best of online convenience with quality in-person retail ...

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Reviving the Tourism and Travel Industries through Contact Tracing

02/26/21

Reviving the Tourism and Travel Industries through Contact Tracing

As the coronavirus became widely spread in early 2020, the travel industry was the first to get hit. With many of the initial cases being spread due to travelers from foreign countries, the ...

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promising secure data

12/17/20

A Guest Experience Starts with Promising Secure Data

In customer-facing industries like hospitality, tourism, and retail, quality service is expected. Poor service is often the reason customers don’t return. In the reverse, when the service exceeds ...

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Living in a World of Microseconds

11/23/20

Living in a World of Microseconds

Modern customers require more than cookie-cutter services and experiences. They want personalized, even magical experiences from companies, whatever the industry. And the bottom line is they want it ...

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Challenging Holiday Shopping Season

10/20/20

Preparing for a Challenging Holiday Shopping Season

This has been an unparalleled year for online shopping, but what will e-commerce look like during the 2020 holiday season due to the COVID-19 ...

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Two hands using a tablet with a graphic brain overlay.

09/16/20

Machine Learning and How it Helps Businesses Succeed

Machine learning is an invaluable tool for businesses to find ways to serve their customers better, and identify areas where their teams can be better utilized. As we continue to look forward to the ...

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LMS Boosts Business by 200 Percent

09/10/20

Use CRM Data to Understand the Customer Journey and Increase Sales

Looking to understand the journey of your customer better, and potentially increase your sales in the process? Your CRM data is a valuable asset when seeking to accomplish both. ...

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Benefits of Data Visualization

08/31/20

Infographic: The Benefits of Data Visualization

Our brains respond to visuals better than any other type of information. With our brains so attuned to processing visuals, how can you employ Data Visualization to enhance your ability to transfer ...

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Data Visualization

08/26/20

Using Data Visualizations to Inform Experience Design

To remain competitive, companies of any industry must understand the importance of creating innovative user-centered experiences. One tool available when participating in the experience design ...

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08/07/20

Protect Yourself: Clean Data Means Better Decisions

No matter how detailed, information is useless if it can’t be properly processed due to bad data hygiene. When using big data, in fact, keeping it clean is just as important, if not more so, than ...

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Data Science in the Guest Experience

01/01/19

Why We Need Data Science in the Guest Experience

Data science is blowing up old models of doing business as visionary organizations put the pieces back together in innovative ways. Whether large or small, companies can face Big Data problems ...

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