06/16/21
A problem solved for one guest today can be another incremental step toward experiences that everyone can enjoy. It’s part of a virtuous cycle that leads to more successful, appealing, and ...
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05/18/21
Guests want to know that they matter. Maximizing the guest experience creates lifelong customers and brand ambassadors who will return time and ...
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05/11/21
Successful brands continually focus on eliminating pain points, streamlining processes, and engaging with guests in simple, personalized ...
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04/23/21
Human-centered design starts with learning directly from the stakeholders who the product or project will serve. Designers must come to understand them deeply in order to address their ...
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04/06/21
COVID-19 has been an object lesson in the complexity of quickly meeting the medical needs of millions of people. The lessons learned are extremely important as the COVID-19 pandemic will not be the ...
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03/25/21
The details matter when building trust. Fine-tuning the technology, communication methods and digital brand created online can make a huge difference between a company and their ...
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03/25/21
Different points to diagnose the patient experience include Interactions with healthcare providers, access to information, wait times, and ...
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01/21/21
The medical industry, like many others, had to quickly change several of its normal ways of operating once COVID-19 transformed the world as we knew it. With delivery services and e-commerce options, ...
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01/11/21
What do drive-in movies, grocery deliveries, and puzzles have in common? They all have made a major comeback in 2020. The world has recently seen a major resurgence in a few vintage trends that fall ...
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01/02/21
The hospitality industry had to quickly adapt to the changes initiated by the COVID-19 pandemic. These changes also served as a catalyst to some truly amazing technology trends that are here to ...
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12/17/20
In customer-facing industries like hospitality, tourism, and retail, quality service is expected. Poor service is often the reason customers don’t return. In the reverse, when the service exceeds ...
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12/17/20
The worldwide pandemic has had a major effect on almost everyone. Aside from the fear of the virus, the biggest challenge for many has been missing friends and family and the ability to gather to ...
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