Reviving the Tourism and Travel Industries through Contact Tracing

As the coronavirus became widely spread in early 2020, the travel industry was the first to get hit. With many of the initial cases being spread due to travelers from foreign countries, the government was propelled to put restrictions and travel bans in place as a safety measure.

Valentine’s Day: Adapting to the New Normal

Enhanced Patient Experience in the Medical Industry

The medical industry, like many others, had to quickly change several of its normal ways of operating once COVID-19 transformed the world as we knew it. With delivery services and e-commerce options, it seemed obvious that many industries, such as food and beverage and retail businesses, would shift to more online ordering that would limit the need to go to a store or restaurant in-person.

Vintage Trends See a Resurgence with New Technologies

What do drive-in movies, grocery deliveries, and puzzles have in common? They all have made a major comeback in 2020.
The world has recently seen a major resurgence in a few vintage trends that fall out of the mainstream long ago. Thanks to COVID, the way people consume entertainment, the way they shop, and even how they manage their day-to-day lives have changed. While most of the trends have had some sort of technological advancement since they were first popular, they still provide the same value: convenience, health, and a chance for all generations to come together.

Technology Trends That Will Change the Hotel Industry in 2021

The hospitality industry had to quickly adapt to the changes initiated by the COVID-19 pandemic. These changes also served as a catalyst to some truly amazing technology trends that are here to stay.

A Positive Guest Experience Starts with Promising Secure Data

In customer-facing industries like hospitality, tourism, and retail, quality service is expected. Poor service is often the reason customers don’t return. In the reverse, when the service exceeds expectations, companies separate themselves from their competition.

Technology Trends to Embrace During the 2020 Holiday Season

The worldwide pandemic has had a major effect on almost everyone. Aside from the fear of the virus, the biggest challenge for many has been missing friends and family and the ability to gather to celebrate birthdays, weddings, births, and other milestone moments.

Living in a World of Microseconds

Modern customers require more than cookie-cutter services and experiences. They want personalized, even magical experiences from companies, whatever the industry. And the bottom line is they want it fast.

STEM Education Serves as the Catalyst of Innovation

On November 8, we celebrate National STEM/STEAM Day and all that STEM education has done for the industries it serves. See why its worth celebrating.

Virtual Collaboration: How Online Tools Support Remote Work

With most employees still working from home, companies have had to adapt and find long-term solutions to the drastic change of working virtually while still collaborating effectively.

Using Technology to Prepare for an Unpredictable Holiday Season

This has been an unparalleled year for online shopping, but what will e-commerce look like during the 2020 holiday season due to the COVID-19 pandemic? 

Beyond Tech: The Importance of Experience Support

Our technology products for partners have a singular focus: the guest experience. It’s critical to put the time and effort into finding a technology solution that puts your guests’ experiences at the top of your priority list, and starting from a hospitality mindset is often the first step.

Creating a Better Patient Experience Encompasses Every Touchpoint

The patient experience has never been more important than it is right now. Your medical practice is dependent on a steady stream of patients, and optimizing their experience in your office is paramount to maintaining regular visits.

A Look into Machine Learning and How it Helps Businesses Succeed

Machine learning is an invaluable tool for businesses to find ways to serve their customers better, and identify areas where their teams can be better utilized. As we continue to look forward to the future, machine learning will play a larger role in business operations.

Use CRM Data to Understand the Customer Journey and Increase Sales

Looking to understand the journey of your customer better, and potentially increase your sales in the process? Your CRM data is a valuable asset when seeking to accomplish both.