Technology Archives

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What an Experience Operations Team Means for Client Success

We spoke with Melanie Romeo, Senior Project Manager on the team supporting the Ocean Medallion experience with Carnival Corporation, to discuss the role Experience Operations plays in today’s hospitality environment.

How Big Data Can Transform Restaurant Operations

The demand for food delivery is revolutionizing the restaurant industry. By using big data analysis, restaurant brands can put the massive amounts of information gathered during online orders to work, allowing for optimization and disruption at every level.

Shaking Things Up: Disrupting Your Hospitality Brand

Nobody wants to be bored, especially not the guests of your hotel, resort, or cruise company. The hospitality industry is all about providing consistent, quality guest experiences, but modern consumers want more than that. They want to enjoy exceptional experiences.

2020 Vision: Using Data to Drive Decision-Making in the New Year

It’s a new year, and that means it’s time to plot a better direction for your company. Using Big Data can provide business insights that you might otherwise miss, allowing your business to adapt to changing customer and stakeholder needs faster than ever before.

A Holiday to Remember: The (Gen) X, Y & Z of Personalized Guest Experiences

For decades, tourism companies have worked toward personalizing the experiences they offer to their guests, but with the advent of Big Data analysis and artificial intelligence (AI) tech, the playing field has shifted.

How Data Can Help Drive Great Restaurant Experiences

In the restaurant industry, it’s important to offer a quality customer experience to every guest, every time. The best brands are using Big Data to fine-tune their operations in order to offer customers seamless, personalized service.

Carnival Continues to Innovate the Guest Experience

Truly revolutionary hospitality and tourism brands aren’t afraid to think big. The world’s largest cruise vacation company, Carnival Corporation, is dedicated to creating a future of unmatched hyper-personalized services for its guests.

Holiday Recommendations: Using Big Data to Keep Up with Consumer Preferences

With the holiday season approaching, consumers are looking to eat, drink, and be merry. To keep up with changing tastes during the festivities, restaurant and dining brands can cook up better insight into customer preferences through machine learning and Big Data analysis.

Using Big Data to Drive Restaurant Innovation

In the restaurant industry, machine learning is poised to deliver innovative advances at every point in the supply chain.

Telling a Story: The Art and Science of Data Visualizations

Businesses are data-driven. Communicating that data in a manner that is useful and accessible to decision-makers is not always easy. Data visualization is about telling stories and distilling information in creative, efficient, and ultimately useful ways.

Dashboards and Data: Making Sure Your Marketing Metrics Are Accurate

Companies need clear metrics and insights to chart the right course through today’s challenging marketplace. Innovations in digital technology can optimize the gathering and distillation of important business insights from customer and operational data.

Data Drives Agile Manufacturing in the Food Industry

In a changing world, food and beverage manufacturers have to be able to respond to shifting consumer tastes at the speed of light. Taking a page from the automotive industry, businesses in the sector are turning to agile manufacturing principles and digital technology to meet the challenge.

Hitting the Bullseye: Using Data and AI to Better Target Potential Guests

Machine learning and innovations in artificial intelligence (AI) are changing the way that the tourism industry identifies and interacts with potential guests. The long-term consumer shift toward the use of mobile apps and online services is giving tourism brands the opportunity to personalize guest marketing and experiences better than ever before.

The Rise of Micro-services

Over the years, LMS has evolved to meet the needs of our clients in exciting ways. We now offer marketing, consulting, and technology services to focus on a solid foundation of cloud-based data solutions.

Stocking Up With AI

Responding to changing consumer desires, restaurants and dining brands are using Big Data analysis and artificial intelligence (AI) to transform how they manage their logistics and supply chains. Customers are demanding personalized service that caters to their tastes and dietary requirements, from fast food to fine dining.

D is for Data Scientist

Since 1974, when Peter Naur first used the term, data science has exploded into popularity as a business tool. Behind all the buzz, the question remains: “What is it really?”

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