The Journey to those Perfect Travel Apps
Apps, powered by machine learning and Big Data analysis, can be used to truly enhance the guest experience. Apps are a valuable tool in the guest experience.
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Inclusive Design Matters: Making Sure Every Voice is Heard
Engaging with a diverse community of individuals provides the opportunity to improve the guest experience for everyone.
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Understanding the Human-Centered Design Approach
Human-centered design starts with learning directly from the stakeholders who the product or project will serve. Designers must come to understand them deeply in order to address their needs.
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The Employee Experience and Focusing In On It
When is improving the guest experience not directly about the guests, but about the employee experience? Answer? It’s when improving the experience is about the employees that execute it.
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The Vaccine Experience: Building it Better
COVID-19 has been an object lesson in the complexity of quickly meeting the medical needs of millions of people. The lessons learned are extremely important as the COVID-19 pandemic will not be the world’s last health emergency.
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