Feature Story

Use Machine Learning to Cut Down on CX Development Distractions

As businesses in the Experience Economy wrestle with Big Data, the use of artificial intelligence (AI) guided by human insight becomes ever more important when dealing with data anomalies.

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How to Help Cruise Guests Avoid the Wrong Kind of Excursions

In the cruise industry, the offboard guest experience matters as much as it does onboard.

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Use Machine Learning to Cut Down on CX Development Distractions

As businesses in the Experience Economy wrestle with Big Data, the use of artificial intelligence (AI) guided by human insight becomes ever more important when dealing with data anomalies.

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Can You Smell What AI is Cooking?

Burger King has been encouraging customers to have it their way since the 1970s, but innovations in artificial intelligence (AI) and machine learning are giving restaurants the ability to know what customers want without having to ask.

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The Virtual Chef: Using Big Data for Cooking Suggestions

Artificial intelligence (AI) and Big Data analysis are two important ingredients in the recipe for innovation in the food and beverage industry. Developers are creating software that can tackle a chore that was once a matter of taste: creating recipes for home cooks.

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Keeping It Clean

As companies turn to Big Data analysis to transform their business models, ensuring the quality of that data has become more important than ever.

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Promoting Innovation in the Food and Beverage Industry

Digital technology is transforming the food and beverage industry as companies turn to Big Data analysis and artificial intelligence (AI) to find competitive manufacturing advantages. With the proper infrastructure to collect and analyze data, it can be used to provide insights into the supply chain, streamline processes and logistics, and help companies trim costs.

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Why Data Safety Matters in the Internet of Things

Big Data and the Internet of Things (IoT) are transforming the way businesses interact with their customers. Companies can collect and analyze massive amounts of customer data to power web applications, smartphone apps, and connected devices to provide hyper-personalized service.

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The $1 Trillion Question

Apple became the first U.S. company to hit a $1 trillion market cap in August 2018 through a laser-like focus on customer experience. Its rise to dominance over the past four decades provides a case study of how enhancing the customer journey can be the basis for success.

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A Prescription for Success

Digital technology is altering the healthcare industry and giving physicians more tools than ever before to help improve health outcomes for patients. Insights gathered from Big Data analysis and mobile health technology are being used to customize treatment plans and improve disease management.

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The Role of Data Science in Customer Experience

Data science is transforming the way that companies understand and serve consumers, providing tools to tailor their interactions with individual customers. We spoke with our very own LMS Data Scientist Vanessa Eaton about the role of this innovative field in personalizing the customer experience.

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Improving Patient Experience Through Smart Apps

Powerful smartphone apps allow health organizations to better help their patients manage their treatment and prescription options.

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Are You Being Served (by AI)?

Consumer tastes are changing, but the retail food industry is finding novel ways to lure customers while reducing costs through innovative technology. Increasingly, companies are relying on innovations in artificial intelligence (AI) and machine learning to streamline their processes and enhance the customer experience.

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Dealing with Data: GDPR Compliance and Your Company

Businesses are still struggling to comply with the new General Data Protection Regulations (GDPR) that went into effect on May 25. The European Union’s effort to reform personal electronic privacy protections has changed the landscape for any company that gathers customer data.

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Phones on the Table: Creating a One-Stop Hub for Restaurants

As consumer spending on dining out continues to lag, digital apps and Big Data analysis are giving the restaurant industry a chance for renewed growth in an era of changing consumer habits.

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Ensure Frictionless Retail Visits Through Smart Technology

Shopping in a physical location can feel like a game of hide and seek. Trying to guess the internal logic used by retail stores for the placement of products is a recipe for frustration.

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