LMS Founder Serves Up Customer Experience Expertise at The Florida Restaurant and Lodging Show
CEO Steve Cohen offers insights to restaurant and lodging professionals
FOR IMMEDIATE RELEASE
ORLANDO, Fla. – Sep 4, 2018 – Steve Cohen, CEO and founder of LMS Inc., is speaking at The Florida Restaurant and Lodging Show, which takes place September 6-8, 2018 at the Orange County Convention Center in Orlando, Florida. Cohen will present “Delivering the Optimal Customer Experience” at 1 p.m. Friday, September 7 in Room W207A.
Cohen, known as a global experience innovator, has two decades of expertise in big data and analytics, marketing and technology. After spending 10 years at the Walt Disney Company, Cohen’s background in customer experience, marketing and relationship building inspired him to establish LMS, a leading data-driven consulting firm focused on enhancing the customer journey through technological innovations.
“Every successful business leader understands the value of a satisfied customer,” said Steve Cohen, CEO and founder of LMS. “We have more tools today than ever before to truly personalize the customer experience and prevent friction at every point in the process. It’s all about exceeding customer expectations.”
Cohen will speak to restaurant and lodging professionals about customer experience trends and offer fresh perspectives on the following topics:
· Establishing valuable and memorable customer engagement and loyalty
· Maximizing the customer experience
· Utilizing technology to enhance brand knowledge and empowerment
The Florida Restaurant and Lodging Show is an opportunity for industry professionals to network, learn and experience the latest culinary offerings, trends and ideas. The three-day event includes educational sessions, live culinary demonstrations and competitions and an exhibit hall with more than 450 vendors. Cohen has worked with restaurant and lodging partners for over 20 years with LMS and is “excited” to participate at this year’s annual show.
About LMS Inc.
LMS Inc. is a data-driven consulting firm that offers sophisticated consumer solutions for its client partners. For more than 20 years, LMS has evolved its methodologies beyond the traditional use of both digital and offline channel marketing. Their data-optimized strategies and consumer insights serve as a base for establishing lasting relationships between partnering clients and their target audience. From customized direct and digital campaigns to comprehensive customer relationship strategies, LMS is positioned to serve as a long-term data solutions partner.