The Employee Experience and Focusing In On It

When is improving the guest experience not directly about the guests, but about the employee experience? Answer? It’s when improving the experience is about the employees that execute it.

The Vaccine Experience: Building it Better

COVID-19 has been an object lesson in the complexity of quickly meeting the medical needs of millions of people. The lessons learned are extremely important as the COVID-19 pandemic will not be the world’s last health emergency.

Customer Trust: 3 Ways to Build it through Technology

The details matter when building trust. Fine-tuning the technology, communication methods and digital brand created online can make a huge difference between a company and their competitors.

The Patient Experience: Diagnosing the Experience

Different points to diagnose the patient experience include Interactions with healthcare providers, access to information, wait times, and more.

Daylight Savings Time: A Survival Guide

Here are four tips to make sure the hour of sleep lost doesn’t affect your creativity and productivity as we prepare to spring forward.

Pet Technology Provides Security and Convenience in 2021

Even through a pandemic, pets are always going to make up a big piece of our lives and therefore, society. Combining this industry with the innovative technology on the rise, and the pet technology industry is sure to continue to grow.

Reviving the Tourism and Travel Industries through Contact Tracing

As the coronavirus became widely spread in early 2020, the travel industry was the first to get hit. With many of the initial cases being spread due to travelers from foreign countries, the government was propelled to put restrictions and travel bans in place as a safety measure.

Valentine’s Day: Adapting to the New Normal

Enhanced Patient Experience in the Medical Industry

The medical industry, like many others, had to quickly change several of its normal ways of operating once COVID-19 transformed the world as we knew it. With delivery services and e-commerce options, it seemed obvious that many industries, such as food and beverage and retail businesses, would shift to more online ordering that would limit the need to go to a store or restaurant in-person.