Insights - LMS Inc.

Trick or Treat: Using Digital Technology to Help Guests Avoid Unpleasant Surprises

For today’s hotel brands, personalization has never been more important. The act of welcoming guests has gone beyond simple greetings and fresh cookies; it now includes keeping track of their preferences and providing them with a hyper-personalized experience.

Building the Best Experience Operations Teams

Successful companies are taking customer experience (CX) management to the next level by building an Experience Operations model in their corporate structures. The goal: Transforming the customer experience into something magical.

Using Big Data to Drive Restaurant Innovation

In the restaurant industry, machine learning is poised to deliver innovative advances at every point in the supply chain.

Telling a Story: The Art and Science of Data Visualizations

Businesses are data-driven. Communicating that data in a manner that is useful and accessible to decision-makers is not always easy. Data visualization is about telling stories and distilling information in creative, efficient, and ultimately useful ways.

Dashboards and Data: Making Sure Your Marketing Metrics Are Accurate

Companies need clear metrics and insights to chart the right course through today’s challenging marketplace. Innovations in digital technology can optimize the gathering and distillation of important business insights from customer and operational data.

Data Drives Agile Manufacturing in the Food Industry

In a changing world, food and beverage manufacturers have to be able to respond to shifting consumer tastes at the speed of light. Taking a page from the automotive industry, businesses in the sector are turning to agile manufacturing principles and digital technology to meet the challenge.

Hitting the Bullseye: Using Data and AI to Better Target Potential Guests

Machine learning and innovations in artificial intelligence (AI) are changing the way that the tourism industry identifies and interacts with potential guests. The long-term consumer shift toward the use of mobile apps and online services is giving tourism brands the opportunity to personalize guest marketing and experiences better than ever before.

The Rise of Micro-services

Over the years, LMS has evolved to meet the needs of our clients in exciting ways. We now offer marketing, consulting, and technology services to focus on a solid foundation of cloud-based data solutions.

Team-Building and the Art of Collaboration

When it comes to the power of teams, a CEO shouldn’t be afraid to think big. Businesses can jumpstart innovation by empowering small teams that can operate outside of their normal organizational structure. At the same time, this requires a culture of collaboration woven into the fabric of the company.

Stay Ahead of Changing Food and Beverage Tastes