Feature Story

How CRM Solutions Impact Breast Cancer Screenings

Breast Cancer Awareness Month is the perfect time to get the message out to schedule your mammogram, and our CRM solutions help Hologic reach as many of its clients as possible with targeted messaging specifically for each individual.

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A Hospitality Expert Mindset & Enhancing the Guest Experience

Guests want to know that they matter. Maximizing the guest experience creates lifelong customers and brand ambassadors who will return time and again.

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Gamification Can Level Up Your Customer Experience

Successful brands continually focus on eliminating pain points, streamlining processes, and engaging with guests in simple, personalized ways.

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Inclusive Design Matters: Making Sure Every Voice is Heard

Engaging with a diverse community of individuals provides the opportunity to improve the guest experience for everyone.

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Understanding the Human-Centered Design Approach

Human-centered design starts with learning directly from the stakeholders who the product or project will serve. Designers must come to understand them deeply in order to address their needs.

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The Employee Experience and Focusing In On It

When is improving the guest experience not directly about the guests, but about the employee experience? Answer? It’s when improving the experience is about the employees that execute it.

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The Vaccine Experience: Building it Better

COVID-19 has been an object lesson in the complexity of quickly meeting the medical needs of millions of people. The lessons learned are extremely important as the COVID-19 pandemic will not be the world’s last health emergency.

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Customer Trust: 3 Ways to Build it through Technology

The details matter when building trust. Fine-tuning the technology, communication methods and digital brand created online can make a huge difference between a company and their competitors.

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The Patient Experience: Diagnosing the Experience

Different points to diagnose the patient experience include Interactions with healthcare providers, access to information, wait times, and more.

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Daylight Savings Time: A Survival Guide

Here are four tips to make sure the hour of sleep lost doesn’t affect your creativity and productivity as we prepare to spring forward.

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