Online-CX-Matters
With millions of consumers forced to stay at home because of the Covid19, coronavirus pandemic, more commercial activity than ever is shifting online. This means brands must pay more attention to the quality of their digital experience in order to succeed.
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LMS-Normal
New has always been our normal; world events are now the motivator. Although it does pose its challenges, this shift in business climate gives LMS the opportunity to pivot and evolve into a better partner for our partners, focusing on CRM and ACQUISITION initiatives and developing innovative, cloud-based applications.
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The Infinite Game: How Companies Can Aspire to Continual Innovation
It’s impossible to miss: customers want innovative products and experiences more strongly than ever before. But creating a truly innovative customer experience requires a different way of thinking.
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Put the Customer in Your Org Chart
A Chief Experience Officer (CXO) should be an integral part of the modern C-suite, but so many companies still don’t have one. Having an Experience Officer on your leadership team can provide an organizational focus on delivering the kind of personalized customer experience that consumers now expect.
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How Big Data Can Transform Restaurant Operations
The demand for food delivery is revolutionizing the restaurant industry. By using big data analysis, restaurant brands can put the massive amounts of information gathered during online orders to work, allowing for optimization and disruption at every level.
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What an Experience Operations Team Means for Client Success
We spoke with Melanie Romeo, Senior Project Manager on the team supporting the Ocean Medallion experience with Carnival Corporation, to discuss the role Experience Operations plays in today’s hospitality environment.
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How Data Technology Companies are Building Better Corporate Cultures
A positive corporate culture is a basic building block for success. To succeed in today’s marketplace, businesses have to pay as much attention to developing their own cultures as their products. We spoke with our LMS HR Coordinator, Shelby Woods, for some insight into what makes a great corporate culture.
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3 Ways to Improve the Customer Experience
It’s no longer customer service that sets brands apart. It’s the customer experience. Improving sales and customer retention involves following the customer journey from beginning to end, looking for issues that cause friction for consumers. Taking the steps to improve the customer journey doesn’t just create a one-time boost in sales, but it can keep consumers coming back time and time again.
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Shaking Things Up: Disrupting Your Hospitality Brand
Nobody wants to be bored, especially not the guests of your hotel, resort, or cruise company. The hospitality industry is all about providing consistent, quality guest experiences, but modern consumers want more than that. They want to enjoy exceptional experiences.
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2020 Vision: Using Data to Drive Decision-Making in the New Year
It’s a new year, and that means it’s time to plot a better direction for your company. Using Big Data can provide business insights that you might otherwise miss, allowing your business to adapt to changing customer and stakeholder needs faster than ever before.
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