Feature Story

What an Experience Operations Team Means for Client Success

We spoke with Melanie Romeo, Senior Project Manager on the team supporting the Ocean Medallion experience with Carnival Corporation, to discuss the role Experience Operations plays in today’s hospitality environment.

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Put the Customer in Your Org Chart

A Chief Experience Officer (CXO) should be an integral part of the modern C-suite, but so many companies still don’t have one. Having an Experience Officer on your leadership team can provide an organizational focus on delivering the kind of personalized customer experience that consumers now expect.

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How Big Data Can Transform Restaurant Operations

The demand for food delivery is revolutionizing the restaurant industry. By using big data analysis, restaurant brands can put the massive amounts of information gathered during online orders to work, allowing for optimization and disruption at every level.

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How Data Technology Companies are Building Better Corporate Cultures

A positive corporate culture is a basic building block for success. To succeed in today’s marketplace, businesses have to pay as much attention to developing their own cultures as their products. We spoke with our LMS HR Coordinator, Shelby Woods, for some insight into what makes a great corporate culture.

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3 Ways to Improve the Customer Experience

It’s no longer customer service that sets brands apart. It’s the customer experience. Improving sales and customer retention involves following the customer journey from beginning to end, looking for issues that cause friction for consumers. Taking the steps to improve the customer journey doesn’t just create a one-time boost in sales, but it can keep consumers coming back time and time again.

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Shaking Things Up: Disrupting Your Hospitality Brand

Nobody wants to be bored, especially not the guests of your hotel, resort, or cruise company. The hospitality industry is all about providing consistent, quality guest experiences, but modern consumers want more than that. They want to enjoy exceptional experiences.

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2020 Vision: Using Data to Drive Decision-Making in the New Year

It’s a new year, and that means it’s time to plot a better direction for your company. Using Big Data can provide business insights that you might otherwise miss, allowing your business to adapt to changing customer and stakeholder needs faster than ever before.

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Why Agility Matters

The secret to success in the modern marketplace is agility. Even traditionally structured businesses can benefit from adopting a more agile approach that allows them to better respond to changing customer preferences.

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A Holiday to Remember: The (Gen) X, Y & Z of Personalized Guest Experiences

For decades, tourism companies have worked toward personalizing the experiences they offer to their guests, but with the advent of Big Data analysis and artificial intelligence (AI) tech, the playing field has shifted.

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How Data Can Help Drive Great Restaurant Experiences

In the restaurant industry, it’s important to offer a quality customer experience to every guest, every time. The best brands are using Big Data to fine-tune their operations in order to offer customers seamless, personalized service.

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