Feature Story

Remote Working – Best Practices for Productivity

These days, it seems like just about everyone is working away from the office. Many businesses that never had any intention of using a remote working model have had to learn how to make it work on the fly. While our organization already had the infrastructure in place to make a seamless transition, over the past four months, other challenges of remote work have come into sharper focus. Read on to learn about best practices for a productive remote working environment.

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Future Guest Safety and its Influence on Purchasing Decisions

The best hotels and vacation properties have long sought to distinguish themselves from the competition by providing a better guest experience than the place next door. In a COVID-19 world, the guest experience is taking on a new meaning.

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Protect Yourself: Clean Data Means Better Decisions

No matter how detailed, information is useless if it can’t be properly processed due to bad data hygiene. When using big data, in fact, keeping it clean is just as important, if not more so, than the actual data. Why? Because data is only as useful as its quality. The problems often start with faulty data management policies, leading to business mistakes and misguided decision-making. 

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From Brick and Mortar Mailboxes to the Cloud

After the COVID-19 pandemic, the coming years seem to be full of uncertainties and new possibilities. Change is happening and the structure of businesses and long-standing institutions is in flux.

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How Brands Will Evolve Post-Pandemic

The coronavirus pandemic is rewriting the rulebook for all industries. As businesses reopen, public health and safety are a top priority, the need for quick implementation of touchless technologies and improved customer experiences are increasingly more important…

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Historial Takeaways for Business Leaders Today

When looking for inspiration, business leaders today can learn from the historical commanders who led successful campaigns. Historically, the winners of battles depended as much…

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The Online Customer Experience Matters More than Ever

With millions of consumers forced to stay at home because of the Covid19, coronavirus pandemic, more commercial activity than ever is shifting online. This means brands must pay more attention to the quality of their digital experience in order to succeed.

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New Has Always Been Our Normal

New has always been our normal; world events are now the motivator. Although it does pose its challenges, this shift in business climate gives LMS the opportunity to pivot and evolve into a better partner for our partners, focusing on CRM and ACQUISITION initiatives and developing innovative, cloud-based applications.

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How Companies Can Aspire to Continual Innovation

It’s impossible to miss: customers want innovative products and experiences more strongly than ever before. But creating a truly innovative customer experience requires a different way of thinking.

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Put the Customer in Your Org Chart

A Chief Experience Officer (CXO) should be an integral part of the modern C-suite, but so many companies still don’t have one. Having an Experience Officer on your leadership team can provide an organizational focus on delivering the kind of personalized customer experience that consumers now expect.

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