Feature Story

A Look into Machine Learning and How it Helps Businesses Succeed

Machine learning is an invaluable tool for businesses to find ways to serve their customers better, and identify areas where their teams can be better utilized. As we continue to look forward to the future, machine learning will play a larger role in business operations.

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The Online Customer Experience Matters More than Ever

With millions of consumers forced to stay at home because of the Covid19, coronavirus pandemic, more commercial activity than ever is shifting online. This means brands must pay more attention to the quality of their digital experience in order to succeed.

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How Companies are Building Better Corporate Cultures

A positive corporate culture is a basic building block for success. To succeed in today’s marketplace, businesses have to pay as much attention to developing their own cultures as their products. We spoke with our LMS HR Coordinator, Shelby Woods, for some insight into what makes a great corporate culture.

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Why Agility Matters

The secret to success in the modern marketplace is agility. Even traditionally structured businesses can benefit from adopting a more agile approach that allows them to better respond to changing customer preferences.

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Are You Targeting the Right Travel Customers?

The consumer shift to online services and mobile applications for booking travel opportunities gives companies in the tourism sector the opportunity to better target potential customers.

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Top 4 Methods to Give the Gift of Customer Experience this Holiday Season

The holiday season can be hectic for consumers, from hunting for the best deals to deciding on brand purchases. However, companies can provide a seamless guest experience to eliminate holiday stress and retain the hearts of customers for years to come!

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Solving the Right Customer Problems with Design Thinking

Design thinking is an approach to problem-solving that focuses on the needs of customers and business within the constraints of rapidly changing technology. It’s a way to validate that what is being built is solving the right problem in a technically feasible way.

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Seamless Vacations Without Seeing the Stitches

Travelers want to enjoy relaxing vacations without glitches or frustrating setbacks. They expect the same experience during their entire customer journey, from when they book a hotel online to the moment they return home.

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From the Internet to the Front Door: Retail Solutions for Deliveries

Competition between online sellers and traditional retail businesses is transforming the retail environment. Brick-and-mortar sellers are moving into the delivery space to compete head-to-head with their online competitors.

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The Power of End-to-end Customer Engagement in the Travel Industry

Travelers are turning away from web-based travel services and relying on smartphone apps for booking flights and lodging. They expect quick, frictionless experiences from start to finish during their customer journey.

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Understanding Your Customer Journey

One of the secrets to success in business is understanding what people want.

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A Guiding Hand: The Virtual Concierge Effect In Tourism

Personal touch matters in the tourism industry, whether at the biggest resort or the smallest boutique hotel.

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Data: It’s What’s for Dinner

As far as the hospitality industry is concerned, there are no picky eaters. Instead, they entertain guests with a wide spectrum of tastes and dietary requirements to accommodate.

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Are You Targeting the Right Customers?

In a world of increasingly fragmented consumer attention and competing communication channels, marketing can seem disappointingly hit or miss for businesses.

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The Starbucks Experience: It’s More Than a Cup of Coffee

The Starbucks mission is, “To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.” It’s easy to say Starbucks is the largest coffeehouse company in the world. That’s because it’s more than buying a cup of coffee, it’s experiencing a good cup of coffee.

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Graveyard Of Bad Business Ideas [Infographic]

October is always full of fright and delight. You never know what you’ll get when you’re going door to door for treats or presenting new products to your audience.

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