Feature Story

Stay Ahead of Changing Food and Beverage Tastes

Tastes change. Fads come and go. Food and beverage companies have to stay on top of consumer preferences or risk losing market share. In this environment, Big Data analysis and artificial intelligence (AI) are increasingly being used to spot new taste trends.

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Trick or Treat: Using Digital Technology to Help Guests Avoid Unpleasant Surprises

For today’s hotel brands, personalization has never been more important. The act of welcoming guests has gone beyond simple greetings and fresh cookies; it now includes keeping track of their preferences and providing them with a hyper-personalized experience.

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Building the Best Experience Operations Teams

Successful companies are taking customer experience (CX) management to the next level by building an Experience Operations model in their corporate structures. The goal: Transforming the customer experience into something magical.

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Using Big Data to Drive Restaurant Innovation

In the restaurant industry, machine learning is poised to deliver innovative advances at every point in the supply chain.

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Telling a Story: The Art and Science of Data Visualizations

Businesses are data-driven. Communicating that data in a manner that is useful and accessible to decision-makers is not always easy. Data visualization is about telling stories and distilling information in creative, efficient, and ultimately useful ways.

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