Feature Story

What an Experience Operations Team Means for Client Success

We spoke with Melanie Romeo, Senior Project Manager on the team supporting the Ocean Medallion experience with Carnival Corporation, to discuss the role Experience Operations plays in today’s hospitality environment.

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Building the Best Experience Operations Teams

Successful companies are taking customer experience (CX) management to the next level by building an Experience Operations model in their corporate structures. The goal: Transforming the customer experience into something magical.

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Using Big Data to Drive Restaurant Innovation

In the restaurant industry, machine learning is poised to deliver innovative advances at every point in the supply chain.

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Telling a Story: The Art and Science of Data Visualizations

Businesses are data-driven. Communicating that data in a manner that is useful and accessible to decision-makers is not always easy. Data visualization is about telling stories and distilling information in creative, efficient, and ultimately useful ways.

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