Feature Story

LMS Ranked on the 2018 Inc. 5000 List with 200% Growth

Inc. magazine has included LMS Inc., a leading data-driven consumer experience consulting firm, to its 37th annual Inc. 5000 list to be named as one of the nation’s fastest-growing private companies.

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How Can CX Reduce Travel Stress?

Travel is an inherently stressful experience. Depending on other people to get you to your destination on time is guaranteed to stress out even the most experienced traveler.
Fortunately, technology and data analysis offer solutions to create the best possible trip and minimize customer frustrations.

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Applying Design Thinking in B2B Marketing

Design thinking is an invaluable tool for improving the customer experience in the B2B sector. When you put the customer’s needs first in your marketing efforts, you are more likely to convert leads into sales.

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The Virtual Chef: Using Big Data for Cooking Suggestions

Artificial intelligence (AI) and Big Data analysis are two important ingredients in the recipe for innovation in the food and beverage industry. Developers are creating software that can tackle a chore that was once a matter of taste: creating recipes for home cooks.

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Keeping It Clean

As companies turn to Big Data analysis to transform their business models, ensuring the quality of that data has become more important than ever.

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Top 4 Methods to Give the Gift of Customer Experience this Holiday Season

The holiday season can be hectic for consumers, from hunting for the best deals to deciding on brand purchases. However, companies can provide a seamless guest experience to eliminate holiday stress and retain the hearts of customers for years to come!

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How to Manage Consumer Stress Through CX

The customer journey can be a stressful one, whatever the industry. Shopping is known for its frustrations — dealing with crowded stores, insufficient staffing, and confusing layouts. Travel can be challenging, as well, with unscheduled delays and a lack of real-time information about conditions.

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Promoting Innovation in the Food and Beverage Industry

Digital technology is transforming the food and beverage industry as companies turn to Big Data analysis and artificial intelligence (AI) to find competitive manufacturing advantages. With the proper infrastructure to collect and analyze data, it can be used to provide insights into the supply chain, streamline processes and logistics, and help companies trim costs.

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Why Data Safety Matters in the Internet of Things

Big Data and the Internet of Things (IoT) are transforming the way businesses interact with their customers. Companies can collect and analyze massive amounts of customer data to power web applications, smartphone apps, and connected devices to provide hyper-personalized service.

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The $1 Trillion Question

Apple became the first U.S. company to hit a $1 trillion market cap in August 2018 through a laser-like focus on customer experience. Its rise to dominance over the past four decades provides a case study of how enhancing the customer journey can be the basis for success.

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