Feature Story

The Power of End-to-end Customer Engagement in the Travel Industry

Travelers are turning away from web-based travel services and relying on smartphone apps for booking flights and lodging. They expect quick, frictionless experiences from start to finish during their customer journey.

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Virtual Transactions for Food and Beverage: Reducing Friction in the Customer Experience

Cash may be king, but the food industry can benefit by dethroning it. Virtual transaction technology is giving grocery stores and restaurants new ways to cut costs while simplifying and enhancing the customer experience.

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Retail Recommendations: Personalizing the Customer Experience

Brick-and-mortar retail businesses and online sellers have a vested interest in keeping customers coming back.

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Ensure Frictionless Retail Visits Through Smart Technology

Shopping in a physical location can feel like a game of hide and seek. Trying to guess the internal logic used by retail stores for the placement of products is a recipe for frustration.

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What is the Customer Experience Ecosystem?

Businesses are more than the sum of their parts. Each is a piece of a bigger ecosystem that intertwines their employees, partners, customers, and marketplace. Successful businesses are those that develop experience ecosystems which place their customers at the very center of their model.

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Still Not GDPR Compliant? LMS Offers 5 Tips for Businesses One Month Later

ORLANDO, Fla. – June 26, 2018 – LMS Inc., a leading data-driven consumer experience consulting firm, is offering advice to businesses that are still struggling with new General Data Protection Regulations (GDPR). As a pioneer in data-driven consulting, LMS has worked diligently to comply. They have also served as GDPR experts for clients, including a high-tech customer experience project for a leading cruise company.

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Eliminating Currency for an Easier Gaming Experience

Changes are coming to the gaming industry as digital strategies begin to cash in. Casinos continue to evaluate how to reduce expenses and enhance customer experiences. One trend everyone needs to pay attention to is the shifting away from hard cash to finding easy methods for guests to use electronic payments.

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Understanding Your Customer Journey

One of the secrets to success in business is understanding what people want.

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Delivering a Flawless Guest Experience

In order to survive and thrive, hospitality companies must consistently provide flawless guest experiences to set themselves apart from competitors.

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Navigating Automotive Marketing For Electric Vehicles

Automotive marketing is undergoing a transformation as the world prepares for a future without gasoline-powered vehicles.

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