Feature Story

LMS Ranked on the 2018 Inc. 5000 List with 200% Growth

Inc. magazine has included LMS Inc., a leading data-driven consumer experience consulting firm, to its 37th annual Inc. 5000 list to be named as one of the nation’s fastest-growing private companies.

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Solving the Right Customer Problems with Design Thinking

Design thinking is an approach to problem-solving that focuses on the needs of customers and business within the constraints of rapidly changing technology. It’s a way to validate that what is being built is solving the right problem in a technically feasible way.

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Improving Patient Experience Through Smart Apps

Powerful smartphone apps allow health organizations to better help their patients manage their treatment and prescription options.

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Customer Experience Vs. Customer Service

The best customer service is no customer service at all. To thrive in the modern marketplace, companies must move beyond the traditional, reactive model of customer service to focus on improving the entire customer experience.

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Are You Being Served (by AI)?

Consumer tastes are changing, but the retail food industry is finding novel ways to lure customers while reducing costs through innovative technology. Increasingly, companies are relying on innovations in artificial intelligence (AI) and machine learning to streamline their processes and enhance the customer experience.

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LMS Founder Serves Up Customer Experience Expertise at The Florida Restaurant and Lodging Show

Steve Cohen, CEO and founder of LMS Inc., is speaking at The Florida Restaurant and Lodging Show, which takes place September 6-8, 2018 at the Orange County Convention Center in Orlando, Florida.

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Dealing with Data: GDPR Compliance and Your Company

Businesses are still struggling to comply with the new General Data Protection Regulations (GDPR) that went into effect on May 25. The European Union’s effort to reform personal electronic privacy protections has changed the landscape for any company that gathers customer data.

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Seamless Vacations Without Seeing the Stitches

Travelers want to enjoy relaxing vacations without glitches or frustrating setbacks. They expect the same experience during their entire customer journey, from when they book a hotel online to the moment they return home.

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Phones on the Table: Creating a One-Stop Hub for Restaurants

As consumer spending on dining out continues to lag, digital apps and Big Data analysis are giving the restaurant industry a chance for renewed growth in an era of changing consumer habits.

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From the Internet to the Front Door: Retail Solutions for Deliveries

Competition between online sellers and traditional retail businesses is transforming the retail environment. Brick-and-mortar sellers are moving into the delivery space to compete head-to-head with their online competitors.

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