Feature Story

LMS Ranked on the 2018 Inc. 5000 List with 200% Growth

Inc. magazine has included LMS Inc., a leading data-driven consumer experience consulting firm, to its 37th annual Inc. 5000 list to be named as one of the nation’s fastest-growing private companies.

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How to Manage Consumer Stress Through CX

The customer journey can be a stressful one, whatever the industry. Shopping is known for its frustrations — dealing with crowded stores, insufficient staffing, and confusing layouts. Travel can be challenging, as well, with unscheduled delays and a lack of real-time information about conditions.

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Promoting Innovation in the Food and Beverage Industry

Digital technology is transforming the food and beverage industry as companies turn to Big Data analysis and artificial intelligence (AI) to find competitive manufacturing advantages. With the proper infrastructure to collect and analyze data, it can be used to provide insights into the supply chain, streamline processes and logistics, and help companies trim costs.

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Why Data Safety Matters in the Internet of Things

Big Data and the Internet of Things (IoT) are transforming the way businesses interact with their customers. Companies can collect and analyze massive amounts of customer data to power web applications, smartphone apps, and connected devices to provide hyper-personalized service.

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The $1 Trillion Question

Apple became the first U.S. company to hit a $1 trillion market cap in August 2018 through a laser-like focus on customer experience. Its rise to dominance over the past four decades provides a case study of how enhancing the customer journey can be the basis for success.

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A Prescription for Success

Digital technology is altering the healthcare industry and giving physicians more tools than ever before to help improve health outcomes for patients. Insights gathered from Big Data analysis and mobile health technology are being used to customize treatment plans and improve disease management.

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The Secret Sauce: Using Data to Improve Restaurant Service

For consumers at restaurants, a quality customer experience is about more than just food arriving on time or servers who remember to refill their drinks. It’s also about enjoying the dining experience and not walking away with a foodborne illness or an allergic reaction.

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The Role of Data Science in Customer Experience

Data science is transforming the way that companies understand and serve consumers, providing tools to tailor their interactions with individual customers. We spoke with our very own LMS Data Scientist Vanessa Eaton about the role of this innovative field in personalizing the customer experience.

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How Customer Experience Depends on Design Thinking

The quality of the customer experience makes the difference between success and failure in the modern marketplace. As companies wrestle with the issue of how to improve the customer journey, design thinking is proving to be an invaluable tool in creating systems to better serve customers.

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The Top 3 Reasons Why the Customer Experience Ecosystem Matters

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