Feature Story

Use Machine Learning to Cut Down on CX Development Distractions

As businesses in the Experience Economy wrestle with Big Data, the use of artificial intelligence (AI) guided by human insight becomes ever more important when dealing with data anomalies.

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How to Help Cruise Guests Avoid the Wrong Kind of Excursions

In the cruise industry, the offboard guest experience matters as much as it does onboard.

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Building the Right Team for the Right Solutions

Team building is the foundation of success for businesses — from the C-suite all the way down to individual projects. Teams should be built as specifically as possible around projects for the right combination of skillsets and experience.

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Can You Smell What AI is Cooking?

Burger King has been encouraging customers to have it their way since the 1970s, but innovations in artificial intelligence (AI) and machine learning are giving restaurants the ability to know what customers want without having to ask.

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How Can CX Reduce Travel Stress?

Travel is an inherently stressful experience. Depending on other people to get you to your destination on time is guaranteed to stress out even the most experienced traveler.
Fortunately, technology and data analysis offer solutions to create the best possible trip and minimize customer frustrations.

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Applying Design Thinking in B2B Marketing

Design thinking is an invaluable tool for improving the customer experience in the B2B sector. When you put the customer’s needs first in your marketing efforts, you are more likely to convert leads into sales.

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The Virtual Chef: Using Big Data for Cooking Suggestions

Artificial intelligence (AI) and Big Data analysis are two important ingredients in the recipe for innovation in the food and beverage industry. Developers are creating software that can tackle a chore that was once a matter of taste: creating recipes for home cooks.

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Keeping It Clean

As companies turn to Big Data analysis to transform their business models, ensuring the quality of that data has become more important than ever.

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Top 4 Methods to Give the Gift of Customer Experience this Holiday Season

The holiday season can be hectic for consumers, from hunting for the best deals to deciding on brand purchases. However, companies can provide a seamless guest experience to eliminate holiday stress and retain the hearts of customers for years to come!

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How to Manage Consumer Stress Through CX

The customer journey can be a stressful one, whatever the industry. Shopping is known for its frustrations — dealing with crowded stores, insufficient staffing, and confusing layouts. Travel can be challenging, as well, with unscheduled delays and a lack of real-time information about conditions.

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