Feature Story

Use Machine Learning to Cut Down on CX Development Distractions

As businesses in the Experience Economy wrestle with Big Data, the use of artificial intelligence (AI) guided by human insight becomes ever more important when dealing with data anomalies.

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Don’t Get Trapped by Bad Data Collection

As businesses grow dependent on the use of big data analysis to guide strategic decision-making, the quality of the information becomes even more critical.

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How Data Privacy Makes You a Better Marketer

The EU’s General Data Protection Regulation (GDPR) may give consumers the power to say “no” to the use of their personal information, just as it can unlock the power of “yes” for marketers.

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Dine and De-Stress: How Data Can Ease the Restaurant Experience

Restaurant dining shouldn’t be about rolling the dice. In today’s marketplace, consumers want consistent, convenient service when dining out, or they won’t come back. To keep customers satisfied, innovative businesses and chains can use data analysis to personalize service and find new ways to minimize diner frustration.

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Big Data Makes a Big Difference for Planet Earth

Earth Day provides businesses and private individuals the opportunity to reflect on how they can best protect their beautiful and fragile world.

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Why You Need to Secure Your Business Data

Data breaches can mean significant costs for businesses — both in money and damage to their reputations. It’s important to make data security a priority on a daily basis.

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Using Data to Power the Shift from Restaurant to Home

Consumers are increasingly opting to dine in rather than out, ordering food from their favorite restaurants via smartphone apps for pick-up or delivery. The growing enthusiasm for delivery services like GrubHub, Uber Eats, and DoorDash is transforming every aspect of restaurant operations from logistics to physical facilities.

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Why Brands Use Contractors for Software Deployment Operations

The journey to offering new software services and products can be a challenging one for businesses. Without careful planning and attention, deploying new technology can become an expensive and risky proposition.

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Are You Targeting the Right Travel Customers?

The consumer shift to online services and mobile applications for booking travel opportunities gives companies in the tourism sector the opportunity to better target potential customers.

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How to Help Cruise Guests Avoid the Wrong Kind of Excursions

In the cruise industry, the offboard guest experience matters as much as it does onboard.

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