Feature Story

The Power of End-to-end Customer Engagement in the Travel Industry

Travelers are turning away from web-based travel services and relying on smartphone apps for booking flights and lodging. They expect quick, frictionless experiences from start to finish during their customer journey.

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The Power of End-to-end Customer Engagement in the Travel Industry

Travelers are turning away from web-based travel services and relying on smartphone apps for booking flights and lodging. They expect quick, frictionless experiences from start to finish during their customer journey.

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Understanding Your Customer Journey

One of the secrets to success in business is understanding what people want.

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A Guiding Hand: The Virtual Concierge Effect In Tourism

Personal touch matters in the tourism industry, whether at the biggest resort or the smallest boutique hotel.

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Data: It’s What’s for Dinner

As far as the hospitality industry is concerned, there are no picky eaters. Instead, they entertain guests with a wide spectrum of tastes and dietary requirements to accommodate.

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Are You Targeting the Right Customers?

In a world of increasingly fragmented consumer attention and competing communication channels, marketing can seem disappointingly hit or miss for businesses.

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Graveyard Of Bad Business Ideas [Infographic]

October is always full of fright and delight. You never know what you’ll get when you’re going door to door for treats or presenting new products to your audience.

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Technology Innovations in History: Radio [Infographic]

It’s easy to take inventions of the past for granted, especially with so many exciting innovations in this modern age.

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Environmental Sustainability in the Workplace [Infographic]

The Green initiative focuses on what people, teams, and companies can do differently for a more sustainable future.

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