Feature Story

LMS Launches New Subsidiary Brand Focused on the Experience Industry

LMS Inc., a leading data-driven marketing and consulting firm, has created a subsidiary brand (GEM) to drive growth and promote innovation in the experience industry.

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Using Data to Power the Shift from Restaurant to Home

Consumers are increasingly opting to dine in rather than out, ordering food from their favorite restaurants via smartphone apps for pick-up or delivery. The growing enthusiasm for delivery services like GrubHub, Uber Eats, and DoorDash is transforming every aspect of restaurant operations from logistics to physical facilities.

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Why Brands Use Contractors for Software Deployment Operations

The journey to offering new software services and products can be a challenging one for businesses. Without careful planning and attention, deploying new technology can become an expensive and risky proposition.

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Are You Targeting the Right Travel Customers?

The consumer shift to online services and mobile applications for booking travel opportunities gives companies in the tourism sector the opportunity to better target potential customers.

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Building the Right Team for the Right Solutions

Team building is the foundation of success for businesses — from the C-suite all the way down to individual projects. Teams should be built as specifically as possible around projects for the right combination of skillsets and experience.

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How Can CX Reduce Travel Stress?

Travel is an inherently stressful experience. Depending on other people to get you to your destination on time is guaranteed to stress out even the most experienced traveler.
Fortunately, technology and data analysis offer solutions to create the best possible trip and minimize customer frustrations.

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Applying Design Thinking in B2B Marketing

Design thinking is an invaluable tool for improving the customer experience in the B2B sector. When you put the customer’s needs first in your marketing efforts, you are more likely to convert leads into sales.

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Top 4 Methods to Give the Gift of Customer Experience this Holiday Season

The holiday season can be hectic for consumers, from hunting for the best deals to deciding on brand purchases. However, companies can provide a seamless guest experience to eliminate holiday stress and retain the hearts of customers for years to come!

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How to Manage Consumer Stress Through CX

The customer journey can be a stressful one, whatever the industry. Shopping is known for its frustrations — dealing with crowded stores, insufficient staffing, and confusing layouts. Travel can be challenging, as well, with unscheduled delays and a lack of real-time information about conditions.

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The Secret Sauce: Using Data to Improve Restaurant Service

For consumers at restaurants, a quality customer experience is about more than just food arriving on time or servers who remember to refill their drinks. It’s also about enjoying the dining experience and not walking away with a foodborne illness or an allergic reaction.

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How Customer Experience Depends on Design Thinking

The quality of the customer experience makes the difference between success and failure in the modern marketplace. As companies wrestle with the issue of how to improve the customer journey, design thinking is proving to be an invaluable tool in creating systems to better serve customers.

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The Top 3 Reasons Why the Customer Experience Ecosystem Matters

Steve Jobs said, “You’ve got to start with the customer experience and work back toward the technology, not the other way around.” These words ring true because you can’t serve your customers without knowing what they really want.

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Customer Experience Vs. Customer Service

The best customer service is no customer service at all. To thrive in the modern marketplace, companies must move beyond the traditional, reactive model of customer service to focus on improving the entire customer experience.

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Dealing with Data: GDPR Compliance and Your Company

Businesses are still struggling to comply with the new General Data Protection Regulations (GDPR) that went into effect on May 25. The European Union’s effort to reform personal electronic privacy protections has changed the landscape for any company that gathers customer data.

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Why Companies Need Strategic Partners

As brands explore opportunities to refine and hyper-personalize the customer experience, it’s easy to hit technological and analytical roadblocks.

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Delivering a Flawless Guest Experience

In order to survive and thrive, hospitality companies must consistently provide flawless guest experiences to set themselves apart from competitors.

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