Feature Story

LMS Ranked on the 2018 Inc. 5000 List with 200% Growth

Inc. magazine has included LMS Inc., a leading data-driven consumer experience consulting firm, to its 37th annual Inc. 5000 list to be named as one of the nation’s fastest-growing private companies.

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How to Manage Consumer Stress Through CX

The customer journey can be a stressful one, whatever the industry. Shopping is known for its frustrations — dealing with crowded stores, insufficient staffing, and confusing layouts. Travel can be challenging, as well, with unscheduled delays and a lack of real-time information about conditions.

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The Secret Sauce: Using Data to Improve Restaurant Service

For consumers at restaurants, a quality customer experience is about more than just food arriving on time or servers who remember to refill their drinks. It’s also about enjoying the dining experience and not walking away with a foodborne illness or an allergic reaction.

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How Customer Experience Depends on Design Thinking

The quality of the customer experience makes the difference between success and failure in the modern marketplace. As companies wrestle with the issue of how to improve the customer journey, design thinking is proving to be an invaluable tool in creating systems to better serve customers.

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Customer Experience Vs. Customer Service

The best customer service is no customer service at all. To thrive in the modern marketplace, companies must move beyond the traditional, reactive model of customer service to focus on improving the entire customer experience.

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Dealing with Data: GDPR Compliance and Your Company

Businesses are still struggling to comply with the new General Data Protection Regulations (GDPR) that went into effect on May 25. The European Union’s effort to reform personal electronic privacy protections has changed the landscape for any company that gathers customer data.

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Why Companies Need Strategic Partners

As brands explore opportunities to refine and hyper-personalize the customer experience, it’s easy to hit technological and analytical roadblocks.

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Delivering a Flawless Guest Experience

In order to survive and thrive, hospitality companies must consistently provide flawless guest experiences to set themselves apart from competitors.

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How the Right Consultants Can Help You Win Big [Infographic]

From technology to finances, most businesses could use some outside input. As our company continues to evolve, we’re helping our partners do the same. With a view from the outside, we can see problems and concerns that weren’t noticeable from inside the company.

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Leading from the Front: Hospitality Industry Leaders Out-think their Competition

Succeeding in the hospitality industry requires outrunning the competition. The most successful leaders are leaving the competition behind as they embrace digital technology and data analysis to transform their companies.

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First-Party and Third-Party Data: Secrets to Food and Beverage Industry Success

Low-quality ingredients can ruin even the best recipe. In the food and beverage industry, this also applies to the marketing data collected about customers.

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Top 5 Strategies For A Happy Harvest [Infographic]

Just because we sit back and relax for the holidays doesn’t mean that campaigns and team efforts should struggle.

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Stay Nimble: Using Data to Adapt to Changing Marketplaces

It’s 2017, and disruption is the name of the game.

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