Feature Story

Use Machine Learning to Cut Down on CX Development Distractions

As businesses in the Experience Economy wrestle with Big Data, the use of artificial intelligence (AI) guided by human insight becomes ever more important when dealing with data anomalies.

Read More

Are You Being Served (by AI)?

Consumer tastes are changing, but the retail food industry is finding novel ways to lure customers while reducing costs through innovative technology. Increasingly, companies are relying on innovations in artificial intelligence (AI) and machine learning to streamline their processes and enhance the customer experience.

Read More

LMS Founder Serves Up Customer Experience Expertise at The Florida Restaurant and Lodging Show

Steve Cohen, CEO and founder of LMS Inc., is speaking at The Florida Restaurant and Lodging Show, which takes place September 6-8, 2018 at the Orange County Convention Center in Orlando, Florida.

Read More

Dealing with Data: GDPR Compliance and Your Company

Businesses are still struggling to comply with the new General Data Protection Regulations (GDPR) that went into effect on May 25. The European Union’s effort to reform personal electronic privacy protections has changed the landscape for any company that gathers customer data.

Read More

Seamless Vacations Without Seeing the Stitches

Travelers want to enjoy relaxing vacations without glitches or frustrating setbacks. They expect the same experience during their entire customer journey, from when they book a hotel online to the moment they return home.

Read More

Phones on the Table: Creating a One-Stop Hub for Restaurants

As consumer spending on dining out continues to lag, digital apps and Big Data analysis are giving the restaurant industry a chance for renewed growth in an era of changing consumer habits.

Read More

From the Internet to the Front Door: Retail Solutions for Deliveries

Competition between online sellers and traditional retail businesses is transforming the retail environment. Brick-and-mortar sellers are moving into the delivery space to compete head-to-head with their online competitors.

Read More